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jdpak2's avatar
jdpak2
Explorer | Level 4
2 years ago

Dropbox previewer showing blurry text

The preview within Dropbox is showing all text blurred. It's as if the document doesn't render completely. When opening the same document by right-clicking the document within Dropbox and open in new...
Preview
Previewing
Web
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi there jdpak2, sorry to hear you're having issues with this.

 

Can you please let us know if you notice this on a specific file type or if it's affecting all of your files?

 

Thanks!

  • jdpak2's avatar
    jdpak2
    Explorer | Level 4
    2 years ago

    Hi Walter,

     

    Just tested with .pdf and .docx and both files when viewed in previewer via Dropbox are blurry.

     

    Thank you.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi jdpak2, if you zoom-in on the files, does that help at all? 

      • jdpak2's avatar
        jdpak2
        Explorer | Level 4
        2 years ago

        Zoom in/out does not resolve the issue. The document itself loads blurry as if it has not rendered completely. As mentioned, downloading the file or opening in a new tab shows a clear document. This is an issue with the document loading within Dropbox previewer and has nothing to do with any view settings.

         

         

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