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jdpak2's avatar
jdpak2
Explorer | Level 4
2 years ago

Dropbox previewer showing blurry text

The preview within Dropbox is showing all text blurred. It's as if the document doesn't render completely. When opening the same document by right-clicking the document within Dropbox and open in new...
Preview
Previewing
Web
DavidW2's avatar
DavidW2
Helpful | Level 5
12 months ago

I too am having exact same issue.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Hi DavidW2, thanks for posting here today!

     

    Would you mind clarifying the OS you're using along with the platform (website, desktop or mobile app) you're using when trying to preview the files? 

     

    If you have some example screenshots, feel free to share them with us here, in order to have a clear visual.

     

    Keep me posted!

    • DavidW2's avatar
      DavidW2
      Helpful | Level 5
      12 months ago

      Hi - this his MacOs 14.1.1

      I'm looking at the pdf preview on Dropbox.com via Chrome browser 

      looks like this

      (it looks exactly the same in Safari too)

      even though the actual .pdf (when opened e.g. in Preview) looks normal.  

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        11 months ago

        Hi DavidW2, is the image on the Dropbox site zoomed in at all?

         

        How long is the PDF file physically? Is it separated into different pages like a normal document?

         

        Does this occur with any other similar PDF files?

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