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Forum Discussion

jdpak2's avatar
jdpak2
Explorer | Level 4
2 years ago

Dropbox previewer showing blurry text

The preview within Dropbox is showing all text blurred. It's as if the document doesn't render completely. When opening the same document by right-clicking the document within Dropbox and open in new...
Preview
Previewing
Web
coloringblue's avatar
coloringblue
New member | Level 2

I am having the same issue and have done everything suggested in Support Chat to no avail. I have been using Dropbox for years for client proofs and have never had this issue until a few weeks ago. Is there any update on a fix?

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey coloringblue, sorry to hear the same issue occurred to you. 

 

Since you mention that you’ve reached out to our support team, can you share your ticket number with me, so that I can see what you’ve already tried?

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