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Forum Discussion
Couln't download. Remove incompatible characters from the filename
Recently all of my computer with Dropbox have started showing a sync error "Couln't download. Remove incompatible characters from the filename. e.g. emojis, /\"<>:|?*"
The problem filename isn'...
Hey Roy2010, no worries let me share Sam's response here as well.
Hi everyone,
Sharing an update on the topic: our team is working on adjusting this, and it's expected to roll out in our next Stable Build (V190).
You can check our releases here, and we'll keep you informed on the progress.
Thanks,
Sam
I appreciate your patience on this, thank you!
I have received an error report in the last couple of weeks from my Dropbox stating that files could not be downloaded due to incompatible characters.
These files are mostly archives and some are over 5 years old.
It is not possible to save a file with incompatible characters.
Has Dropbox got a problem they need to tell us about?
Has someone made a programming error that has created incompatible characters where none existed?!!
Has anyone else in the Community had the same error?
Several of our staff have the same problem.
Can we please get some help to fix these files!!
It will take weeks to go through every single file and fix the errors !!!
Yes! I am having the same issues. I have a list of over 999 sync issues - ALL WITH FILES THAT ARE OLD AND HAVE BEEN SYNCED PREVIOUSLY. Again, these are not new files. These are old file that have been in my folders for years and years. It just started last week and is starting to get frustrating. I'm thinking about cancelling to be honest. We work with hundreds of files a week.
-Giancarlo
