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LeeSnow's avatar
LeeSnow
New member | Level 2
2 years ago

Can't open files from Dropbox even if they are downloaded to my computer

I can't open .ai files that I previously created and had stored in Dropbox. It doesn't matter wether I'm trying to open them from dropbox or I drag them to my desktop. It keeps saying, "Can't open th...
Desktop
desktop app
Preview
Previewing
LeeSnow's avatar
LeeSnow
New member | Level 2

I'm on macOS Ventura

 

 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi LeeSnow, thanks for bringing this to our attention.

 

If you quit the Dropbox desktop application does the issue occur again?

 

Are the files available offline or online-only when you're trying to open them?

 

This will help me to assist further!

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