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Forum Discussion
Storage space error (Sort of solved)
Dropbox keeps telling me I've exceeded my 2GB account. 1) I'm supposed to have 12.25GB, 2) I only show 320MB on my computers, 3) On the web I can't see sizes. 4) No customer service How is thi...
Walter
Dropbox Staff
Dropbox StaffHey MtnBiker, sorry to jump in, but I wanted to mention that it seems that you somehow backed up your Seagate drive to Dropbox and it's counting towards your account's quota.
If you delete it from this page, your storage space should be freed up.
Let us know of any updates!
Walter Thank you.
I'm not sure that was obvious. The only thing listed was that drive. Is nothing else being backed up? Oh well. I certainly would never have asked Dropbox to backup that drive on purpose.
I mainly access Dropbox through the Finder and nothing there indicates I'm backing up another drive.
I use other things for backup. Dropbox to share files with my other devices. Why should I have thought that? Well that's in the name, Dropbox. If Dropbox really wanted to help the message could have pointed out that you are backing up a large drive and did you intend to do that. But no, many Upgrade buttons to be seen. I get it. But this whole episode has already moved me away from Dropbox, I didn't want to give into iCloud, but this showed me that Dropbox was a pain point. I know Dropbox really doesn't want customers like me around any more.
This shouldn't have taken several hours.
