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Forum Discussion
My Dropbox Account Disappeared! I had 5TB of files that now show as 2GB.
I need help to get my DB account back. It disappeared after being a DB customer for 10 yrs plus. I had an account with like 5TB of files and now when I log in, it shows me as having a basic 2gb account with NONE OF MY FILES!!! How can I speak or chat with a human???
Thanks!
- Rich
Super User II
I need help to get my DB account back. ... when I log in, it shows me as having a basic 2gb account with NONE OF MY FILES!!!
First step, use the credit card charge lookup tool to identify the account that you're paying for and confirm it's the same account that you're signing in to now.
- Megan
Dropbox Staff
Hey iamdissapointed, sorry to hear that your files are missing.
Is it possible that you used a different email address than the one you had used for your original, paid account? I'm assuming it was a paid account since you mentioned 5TB, right?
If you're not sure, you can use the page that Rich provided in order to look up your payment info and find out the email address, to compare it with the one you used.
Let me know what you find.
I had the same issue happen to me too. Seems like this is happening pretty wide spread!
- Mark
Seems like this is happening pretty wide spread
The number of people who actually set up a second account by accident is horrific. Like its totally and utterly bonkers! Accounts do not just 'vanish' (unless you haven't logged in for over 12 months, but, if this is the case you are warned many, many times it will be wiped).
