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Forum Discussion

dropboxISdissapointing's avatar
dropboxISdissapointing
New member | Level 1
2 days ago

My Dropbox Account Disappeared! I had 5TB of files that now show as 2GB.

I need help to get my DB account back. It disappeared after being a DB customer for 10 yrs plus. I had an account with like 5TB  of files and now when I log in, it shows me as having a basic 2gb acco...
Account Access
Restore
Storage space
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
5 hours ago

Hey dropboxISdissapointing, sorry to hear that your files are missing. 

Is it possible that you used a different email address than the one you had used for your original, paid account? I'm assuming it was a paid account since you mentioned 5TB, right?

If you're not sure, you can use the page that Rich provided in order to look up your payment info and find out the email address, to compare it with the one you used.

Let me know what you find.

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