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Forum Discussion
Earned space disappeared
Dear Dropbox Friends,
It looks for a few weeks I lost all my bonus space earned during the past years.
My personal info page still shows I have valid 3.25GB Bonus Space Earned.
See picture attached.
But the web and the PC desktop application complains, I'm used up all my (only) 2.0GB.
Could anyone please help me with the problem?
Thank you in advance,
Andras
[personal information removed per the Community's Guidelines]
hexabandi wrote:
It shows 8+GB, but What I have in my PC's Dropbox folder is only 4,77GB
Check your Backups page.
- Rich
Super User II
hexabandi wrote:
It looks for a few weeks I lost all my bonus space earned during the past years.
Referral space that you earn is permanent, but other types of bonuses are often time-limited and will expire after 6 months, a year or two years, depending on the promotion.
What does your Plan page show for your actual quota and usage? Take a screenshot of that, please.
Hi Rich,
Thanks for your response, please see the screenshot:
Clearly states I had 48G expired, but I have 3.25GB living.
Hard to understand it in a different way 😉
Regards,
Andras
- Rich
hexabandi wrote:
Clearly states I had 48G expired, but I have 3.25GB living.
Seems to explain your issue then. The space earned from mobile device promotions (in your case, Samsung) is not permanent and will expire, typically after one or two years.
Your Plan page will show you the total amount of storage space available to you, along with your current usage.
