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Forum Discussion

JFC1812's avatar
JFC1812
Explorer | Level 3
10 months ago

space earned not avaliable

My account has 7.75 gb of earned space but i am not able to access it . The dropbot is no help does any one know how i can access the space i earned 

 

Storage space
  • Megan's avatar
    Megan
    10 months ago

    Hey JFC1812, does your Dropbox account use the same email address where you received the message about the space? Could you have a second account under a different email address?

  • maher1982's avatar
    maher1982
    Icon for Super User rankSuper User
    10 months ago

    Hello, Have you been regularly active on that account? I ask because, according to Dropbox's policy, accounts are automatically deactivated and files deleted if there's 12 months of inactivity

    • JFC1812's avatar
      JFC1812
      Explorer | Level 3
      10 months ago

      Hi Maher1882
      Yes the account is active and i can access files but at 2 gb i am told i need more space but my account says i have 7.75 gb. it seem Dropbox are not honouring the additional space i earned by inviting new users. and i cant find a way to discuss it with them

      • maher1982's avatar
        maher1982
        Icon for Super User rankSuper User
        10 months ago

        Maybe it's the back up files, What does your Backups page report? Could you please check your quota level on this page and let us know what you see about your Personal Dropbox space?

  • cassiem's avatar
    cassiem
    Explorer | Level 3
    3 months ago

    Hi there, 

     

    I am having the same issue. On my page it says I have 2GB of data and am using 23.4MB. It also says I have a total of 7.7GB  of unused space. I keep getting emails saying i am out of space and cannot access files i have been sent. 

    Subscriptions

     

    Dropbox Basic

    Free

    Upgrade

    2 GB of storage to help you store and share files.

     

    Personal Dropbox spaceUsing 23.4 MB of 7.7 GB

     

    Regular files (23.4 MB)

     

    Backup (0 bytes)

     

    Shared files (0 MB)

     

    Unused space (7. GB)

     

    Can you help?

    Thank you.

    Cassie 

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      3 months ago

      Hey cassiem, thanks for the nudge here.

       

      Can you please confirm that the email address associated with your Dropbox account and the address that the email you mentioned went to, are the same?

      • cassiem's avatar
        cassiem
        Explorer | Level 3
        3 months ago

        Hi Hannah, yes i can confirm that's correct

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