You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

JFC1812's avatar
JFC1812
Explorer | Level 3
10 months ago

space earned not avaliable

My account has 7.75 gb of earned space but i am not able to access it . The dropbot is no help does any one know how i can access the space i earned   
Storage space
  • Megan's avatar
    Megan
    10 months ago

    Hey JFC1812, does your Dropbox account use the same email address where you received the message about the space? Could you have a second account under a different email address?

cassiem's avatar
cassiem
Explorer | Level 3
3 months ago

Hi there, 

 

I am having the same issue. On my page it says I have 2GB of data and am using 23.4MB. It also says I have a total of 7.7GB  of unused space. I keep getting emails saying i am out of space and cannot access files i have been sent. 

Subscriptions

 

Dropbox Basic

Free

Upgrade

2 GB of storage to help you store and share files.

 

Personal Dropbox spaceUsing 23.4 MB of 7.7 GB

 

Regular files (23.4 MB)

 

Backup (0 bytes)

 

Shared files (0 MB)

 

Unused space (7. GB)

 

Can you help?

Thank you.

Cassie 

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Hey cassiem, thanks for the nudge here.

     

    Can you please confirm that the email address associated with your Dropbox account and the address that the email you mentioned went to, are the same?

    • cassiem's avatar
      cassiem
      Explorer | Level 3
      3 months ago

      Hi Hannah, yes i can confirm that's correct

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        3 months ago

        That's strange indeed, @cassiem.

         

        Can you send us a screenshot of the email you received?

         

        Just make sure to hide any personal info on the screenshot.

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!