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MikeMcGVO's avatar
MikeMcGVO
Explorer | Level 4
2 years ago

Incorrect out of space error message about available space when I try to add content to my account.

I've recently started getting a "You're out of storage.  To copy this content you need more storage space." message when I try to save files from a browser (either Chrome or FF) directly to my Dropbo...
Quota
Shared Folders
Storage space
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi MikeMcGVO, thanks for bringing this to our attention.

 

Could you clarify how large the files you're trying to save to your Dropbox account are?

 

This will help me to assist further!

MikeMcGVO's avatar
MikeMcGVO
Explorer | Level 4
2 years ago

Jay,

 

Thanks for the quick response.  They can be any size really (usually on the smaller .pdf/.docx size and type), but the file that prompted me to post after throwing the dialog box up was a 467k .pdf.

 

-Mike

 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Could you clarify how you're copying files directly to your Dropbox account via the browser? Are you adding shared links to your account?

    • MikeMcGVO's avatar
      MikeMcGVO
      Explorer | Level 4
      2 years ago

      I'm just hovering over a file in someone else's shared Dropbox.  I get the two options; "Copy to Dropbox" and "Download".  Clicking "Copy to Dropbox" immediately throws up the dialog about being out of storage.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Are you certain of the file size? you can check this by changing the view to list view. 

         

        Are you signed into the correct Dropbox account to add it to the right account?

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