We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

AleksandrMoskalev's avatar
AleksandrMoskalev
Explorer | Level 3
2 years ago

Space usage is incorrect

Привет всем!

 

Нужна помощь. В моем дропбоксе уже давно занято по факту 50 мб. Но в аккаунте написано, что занято 3.15 ГБ. Как восстановить справедливость?)

---------------------

Hi all!

 

Help is needed. In fact, 50 mb have already been occupied in my dropbox for a long time. But the account says that 3.15 GB is used. How to restore?

  • Привет, AleksandrMoskalev, спасибо, что присоединился к нашему сообществу!

     

    Возможно, вы когда-нибудь включали нашу функцию резервного копирования?

     

    Видите ли вы какие-либо резервные копии, занимающие ваше место здесь?

     

    Дайте мне знать, что вы найдете.

     

    ---------

     

    Hey AleksandrMoskalev, thanks for joining our Community!

     

    Did you perhaps enable our backup feature at any point?

     

    Do you see any backups taking up your space here?

     

    Let me know what you find.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff

    Привет, AleksandrMoskalev, спасибо, что присоединился к нашему сообществу!

     

    Возможно, вы когда-нибудь включали нашу функцию резервного копирования?

     

    Видите ли вы какие-либо резервные копии, занимающие ваше место здесь?

     

    Дайте мне знать, что вы найдете.

     

    ---------

     

    Hey AleksandrMoskalev, thanks for joining our Community!

     

    Did you perhaps enable our backup feature at any point?

     

    Do you see any backups taking up your space here?

     

    Let me know what you find.

    • AleksandrMoskalev's avatar
      AleksandrMoskalev
      Explorer | Level 3

      Вроде бы не включал. Но это не точно. В любом случае я не вижу в своем аккаунте никаких резервных копий. Есть только две папки весом 50 мб.

      ---------------------

      It doesn't seem to be included. But it is not exactly. In any case, I do not see any backups in my account. There are only two folders weighing 50 MB.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff

        Не проблема, мы можем изучить это подробнее, если хотите.

         

        Можем ли мы отправить вам электронное письмо?

         

        -------

         

        Not  problem, we can look into this further, if you want.

         

        Can we send you an email?

  • Semyon_SPB's avatar
    Semyon_SPB
    Explorer | Level 4

    Hello!
    I have 16.8GB in my Basic account, and at the moment Dropbox is saying it's full - 19,8 GB used. However, the Dropbox folder on my hard drive only contains about 9GB.

      • dino_batista's avatar
        dino_batista
        Explorer | Level 3

        Also have the same error. Dropbox says I am using 2,5GB, when I can find just 499MB, as can be seen in the screen shot below. I already checked my backups, and there is none there.

         

  • Dear Dropbox,

     

    My Dopbox backup is empty but status is: Using 4.03 GB of 2 GB storage

     

    All my files are around 900Mb!

     

    What is going on?

     

  • Vortex86's avatar
    Vortex86
    New member | Level 2

    Hi Community

     

    Lately my Dropbox app tells me i should have a look on my Files as i'm running out of space... Which irritates me a bit since I switched off all autosync folders and functions. Basically i only use Dropbox as a second Cloud for my old files which i was too lazy to transfer to my NAS.

    On my local Disk all the Dropbox Files take 370MB of Space. While Dropbox calculates my used Disk Space as 6.6GB.

    Anybody have an Idea what it could be or how to solve it?

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II

      Vortex86 wrote:

      On my local Disk all the Dropbox Files take 370MB of Space. While Dropbox calculates my used Disk Space as 6.6GB.


      Check your Backups page.

      • Vortex86's avatar
        Vortex86
        New member | Level 2

        Thanks! It seems that something was backed up there... after deletion it's all back to normal

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!