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Forum Discussion
I have a free account and want to move and access my files from my second paid account
I've been using a free account for a long time. I recently signed up for a paid account, BUT, i did not use the upgrade option, i just signed up for a new paid account. Can't figure out how to move all the data to the new account. Can't even figure out how to open the new account. (The free account auto opens on start up- how do I get to the new account?) I'm really old and not too tech saavy. Help!
- Hannah
Dropbox Staff
Hey DavidHe, thanks for joining our Community!
Regarding moving your files to your paid account, although there's no automatic way to do it, one way to go about it, would be to put all the files in a folder and then share that folder with your paid account.
Another way to go about it, would be to download the files from the free account and then upload them to the paid one.
As for accessing the paid account, are you trying to access it from the Dropbox website or from the Dropbox desktop application?
Let me know and we'll go from there.
Thanks Hannah, I'm trying to access the new account from the desktop app
