Email address already taken

[rlloyd]

My main dropbox account is linked to an old email address that I no longer use.

I have tried to change the email address to the one I use but it is already taken, by me.

I have paid for a space upgrade for Dropbox on my PC (old email address) but can't access the extra space on my lap top (new email address). I don't want to pay for another upgrade.

I think I might have to cancel both accounts completely and start again. But doing that I'll lose my upgrade?

[Nancy]

Alright, @dronecrasher, thanks for clarifying that!

Can I log a ticket for you instead, and send it over to this email address? We’ll need to investigate this internally, to see what may be happening.

[dronecrasher]

Yes, what do you need from me to do that?

[Nancy]

@dronecrasher, I’ve sent you a message to this email address. 

Please reply back to it, and we’ll look into this together. 

Thanks!