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Forum Discussion
Email address already taken
My main dropbox account is linked to an old email address that I no longer use.
I have tried to change the email address to the one I use but it is already taken, by me.
I have paid for a space u...
Sorry to jump in here, rlloyd and sorry to see you're having trouble.
Do you have access to your Dropbox accounts, both free and paid?
If so, a workaround for this would be to login to the free one, replace the email address with a third, placeholder address , which will free up the one you want to use.
Then, you can login to your paid account and update it with that email address.
I hope that makes sense!
I just found out that I have 2 Dropbox accounts. My paid one which I have had for years and a new one which allows me to login using my Google login details. I need to change the email/login for my current paid account as that email address is dying. Easy as, except I found out the email I want to change it to is the same email as the Dropbox account that uses Google to login. (I don't actually remember creating this account). Dropbox says the email address I want to change it to is already taken. Which is correct - by me! I only want 1 Dropbox account.
I know how to move the files from one account to the other using a Shared Folder. However, my Dropbox /Google login account only has 2Gb of space whereas my paid account had 2 Tb. Therefore, the files will not fit. Do I,
- Pay to upgrade my Dropbox/Google account.
- Move all my stuff over.
- Cancel my current paid account.
or
- Cancel my Dropbox/Google login account.
- Hopefully that frees up that email address and then change the email in my current paid account.
Any help would be great.
Pete
Hannah
Dropbox Staff
Dropbox StaffHey Pete17, thanks for reaching out about this.
I'd suggest you take a look into this article.
It will give you info and a workaround on how you can go about this issue.
Let me know if you have any questions, of course!
