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rlloyd's avatar
rlloyd
Explorer | Level 3
3 years ago

Email address already taken

My main dropbox account is linked to an old email address that I no longer use. I have tried to change the email address to the one I use but it is already taken, by me. I have paid for a space u...
  • Hannah's avatar
    Hannah
    3 years ago

    Sorry to jump in here, rlloyd and sorry to see you're having trouble. 

     

    Do you have access to your Dropbox accounts, both free and paid?

     

    If so, a workaround for this would be to login to the free one, replace the email address with a third, placeholder address , which will free up the one you want to use.

     

    Then, you can login to your paid account and update it with that email address.

     

    I hope that makes sense!