We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

roninyun's avatar
roninyun
Explorer | Level 4
5 months ago

Can't edit the email address associated with my account

Hi,

im trying to edit my email account and get an error i do not understand and nothing is updated.

help please...

Thanx!

Ronen

Account Settings
Account settings and sign in
  • Hannah's avatar
    Hannah
    5 months ago

    Is it possible that you're trying to use an address that's already used by another Dropbox account?

     

    You can test this by attempting to sign in with that address and requesting a password reset.

     

    If a password rest email comes to this address, it means it's already associated with a Dropbox account.

     

    Let me know what you find.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    5 months ago

    Hey roninyun, thanks for bringing this to our attention.

     

    Can you try this from a different browser or a private browsing window, to see if that helps?

     

    Keep me posted.

    • roninyun's avatar
      roninyun
      Explorer | Level 4
      5 months ago

      Hi,

      I already tried on 2 browsers and on private browsing and still it does not help.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        5 months ago

        What is the error message that you're getting, roninyun?

         

        Make sure you don't include any personal info, like your email address, in your reply.

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!