Can't edit the email address associated with my account

[roninyun]

Hi,

im trying to edit my email account and get an error i do not understand and nothing is updated.

help please...

Thanx!

Ronen

[Hannah]

Hey @roninyun, thanks for bringing this to our attention.

Can you try this from a different browser or a private browsing window, to see if that helps?

Keep me posted.

[roninyun]

Hi,

I already tried on 2 browsers and on private browsing and still it does not help.

[Hannah]

What is the error message that you're getting, @roninyun?

Make sure you don't include any personal info, like your email address, in your reply.

[roninyun]

This the error I get, marked in red
Attached picture in the first post.

[Hannah · Accepted solution]

Is it possible that you're trying to use an address that's already used by another Dropbox account?

You can test this by attempting to sign in with that address and requesting a password reset.

If a password rest email comes to this address, it means it's already associated with a Dropbox account.

Let me know what you find.

[roninyun]

That was the reason… thank you!

[Hannah]

No worries, @roninyun, I'm happy to hear that we found the culprit!

If you need anything else, let us know.

Have a great week ahead!

[mifs]

I understand everything above. I have one account (A) which has 3mb storage and another (B) which has 15mb storage. Both work on my new laptop however I have not used A for some time and it starts up each time I start up my new computer whereas I want B to start up on my new computer like it did on the old one. A has the email address of my new computer and B has an old obselete email address from 2014. As you mention above I cannot have 2 email addresses for the basic Dropbox Account and I am worried if I cancel A will I then be able to edit B and change the email to the email address of A and keep the 15mb. In summary I just want to rename B to A  but keep the contents of B and am happy to dump the contents of A hope you can help. Perhaps there may be another way?? where I can just start up my new computer like my old one with B as the default, without changing anything... Hope you can help

[Nancy]

Hey @mifs! So, to make sure I’m on the right track, you want to link the email address of account A to your B account instead and connect it to the desktop app of your new computer. Correct?

When asking about cancelling account A, do you mean that you’d like to delete it entirely?

Let me know, and we’ll go from there.