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Forum Discussion
roninyun
5 months agoExplorer | Level 4
Can't edit the email address associated with my account
Hi,
im trying to edit my email account and get an error i do not understand and nothing is updated.
help please...
Thanx!
Ronen
- 5 months ago
Is it possible that you're trying to use an address that's already used by another Dropbox account?
You can test this by attempting to sign in with that address and requesting a password reset.
If a password rest email comes to this address, it means it's already associated with a Dropbox account.
Let me know what you find.
Hannah
Dropbox Staff
Hey roninyun, thanks for bringing this to our attention.
Can you try this from a different browser or a private browsing window, to see if that helps?
Keep me posted.
roninyun
5 months agoExplorer | Level 4
Hi,
I already tried on 2 browsers and on private browsing and still it does not help.
- Hannah5 months agoDropbox Staff
What is the error message that you're getting, roninyun?
Make sure you don't include any personal info, like your email address, in your reply.
- roninyun5 months agoExplorer | Level 4This the error I get, marked in red
Attached picture in the first post.- Hannah5 months agoDropbox Staff
Is it possible that you're trying to use an address that's already used by another Dropbox account?
You can test this by attempting to sign in with that address and requesting a password reset.
If a password rest email comes to this address, it means it's already associated with a Dropbox account.
Let me know what you find.
- roninyun5 months agoExplorer | Level 4That was the reason… thank you!
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