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Forum Discussion
Can't edit the email address associated with my account
Hi,
im trying to edit my email account and get an error i do not understand and nothing is updated.
help please...
Thanx!
Ronen
Is it possible that you're trying to use an address that's already used by another Dropbox account?
You can test this by attempting to sign in with that address and requesting a password reset.
If a password rest email comes to this address, it means it's already associated with a Dropbox account.
Let me know what you find.
Hannah
Dropbox Staff
Dropbox StaffHey roninyun, thanks for bringing this to our attention.
Can you try this from a different browser or a private browsing window, to see if that helps?
Keep me posted.
Hi,
I already tried on 2 browsers and on private browsing and still it does not help.
- Hannah
What is the error message that you're getting, roninyun?
Make sure you don't include any personal info, like your email address, in your reply.
- This the error I get, marked in red
Attached picture in the first post.- Hannah
Is it possible that you're trying to use an address that's already used by another Dropbox account?
You can test this by attempting to sign in with that address and requesting a password reset.
If a password rest email comes to this address, it means it's already associated with a Dropbox account.
Let me know what you find.
- That was the reason… thank you!
