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Forum Discussion

roninyun's avatar
roninyun
Explorer | Level 4
5 months ago

Can't edit the email address associated with my account

Hi, im trying to edit my email account and get an error i do not understand and nothing is updated. help please... Thanx! Ronen
Account Settings
  • Hannah's avatar
    Hannah
    5 months ago

    Is it possible that you're trying to use an address that's already used by another Dropbox account?

     

    You can test this by attempting to sign in with that address and requesting a password reset.

     

    If a password rest email comes to this address, it means it's already associated with a Dropbox account.

     

    Let me know what you find.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
5 months ago

Hey roninyun, thanks for bringing this to our attention.

 

Can you try this from a different browser or a private browsing window, to see if that helps?

 

Keep me posted.

  • roninyun's avatar
    roninyun
    Explorer | Level 4
    5 months ago

    Hi,

    I already tried on 2 browsers and on private browsing and still it does not help.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      5 months ago

      What is the error message that you're getting, roninyun?

       

      Make sure you don't include any personal info, like your email address, in your reply.

      • roninyun's avatar
        roninyun
        Explorer | Level 4
        5 months ago
        This the error I get, marked in red
        Attached picture in the first post.

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