We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

Explorer | Level 4

5 months ago

Can't edit the email address associated with my account

Hi, im trying to edit my email account and get an error i do not understand and nothing is updated. help please... Thanx! Ronen

Account Settings

Hannah
5 months ago
Is it possible that you're trying to use an address that's already used by another Dropbox account?

You can test this by attempting to sign in with that address and requesting a password reset.

If a password rest email comes to this address, it means it's already associated with a Dropbox account.

Let me know what you find.

Icon for Dropbox Staff rank

Dropbox Staff

5 months ago

Hey roninyun, thanks for bringing this to our attention.

Can you try this from a different browser or a private browsing window, to see if that helps?

Keep me posted.

roninyun
Explorer | Level 4
5 months ago
Hi,
I already tried on 2 browsers and on private browsing and still it does not help.
- Hannah
  Dropbox Staff
  5 months ago
  What is the error message that you're getting, roninyun?
  
  Make sure you don't include any personal info, like your email address, in your reply.
  - roninyun
    Explorer | Level 4
    5 months ago
    This the error I get, marked in red
    Attached picture in the first post.

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!