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Forum Discussion
We have no access to our Dropbox team admin account, and we're in locked state
We hired a third-party to create and run our dropbox account; however, we are no longer in contact with this person and have no way to ask for the login information. We received an email stating the account is in a locked state. We want to renew the subscription, but we cannot login to the account. We also want to remove this person from the account and they no longer work for us. Any suggestions?
- Jay
Dropbox Staff
Hi CM2009, thanks for bringing this to our attention.
Without access to the email address, or the user who owns it, it wouldn't be possible to amend anything about the Dropbox account, as that user was technically the team admin.
Did you have another team admin on your account? Is that email address a personal email, or a business domain that you have access to?
This will help me to assist further!
I really don't know. I believe she created an email account specifically for our business. Due to legal reasons, we're not allowed to contact her. We is the only admin on the account - as far as I know. All of our company policies and contracts are in the account.
- Megan
Hey CM2009, let me jump in here too!
If the email was a business-owned one you might be able to either recreate it, or ask from your IT to access it.
However, without access to either the Dropbox account, or email in question there's not much that we can do.
Are you or anyone else from the team added as members in this Team? If so, then I'd highly suggest that you download any valuable content, and create a new Dropbox Team.
