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Forum Discussion
Change my email address without having access to email account used to create the dropbox account
Hej,
I have a problem. The email account I used when creating my dropbox account isn't valid anymore. I do remember my password. When I try to log in (as described in the upport section), Dropbox says it sends a code to my invalid emailaddress. Is there a way around this?
I can access my account on my phone. Can I change the email address on the phone?
Best regards
Thommas
Hello Thommas
I am afraid there is not much the Dropbox team can do however, I think there is a workaround. If you still have access to the account via phone, perhaps do a test but I believe if you create another account with a current email address, then use your phone to transfer to the new account. Once verified that all files are over to the new location, then just delete the account. You can do that via phone settings.
However, it may be worth sending a Support Ticket as I may be wrong about it or things have changed that I have missed. Fill out this ticket. IT will ask you questions, just be patient and it eventually gets to a page where you can input info. This also helps the DB Team which tech would be most suited for your needs
- Chris_J
Super User
Hello Thommas
I am afraid there is not much the Dropbox team can do however, I think there is a workaround. If you still have access to the account via phone, perhaps do a test but I believe if you create another account with a current email address, then use your phone to transfer to the new account. Once verified that all files are over to the new location, then just delete the account. You can do that via phone settings.
However, it may be worth sending a Support Ticket as I may be wrong about it or things have changed that I have missed. Fill out this ticket. IT will ask you questions, just be patient and it eventually gets to a page where you can input info. This also helps the DB Team which tech would be most suited for your needs
- I want to change my email on Dropbox when I choose edit he said that we will send u an email to ur hotmail with all the instruction but I don’t have access to my hotmail
I want to send the instructions to my yahoo how can I do it- Mark
Super User II
Without access to the email address its almost certain you wont be able to change it. I'm afraid the work around is to set up a new account
- Mark
The only thing you can do is to get the company to reset your account, or, set up a new account and move all data over to it.
in order to change new mail i can`t access the previous email and password
how can i change previous email?
hi there
I too have the same problem as others - I try to login to my account to change my email address to my new work email but i get notification that a code has been sent to my email. however, I have moved jobs and can no longer access that email account.
And now reading through the community messages - it seems that if we can not access our old email addresses which was used to set up our accounts then we can not get back our accounts. Can you please confirm that this is the case? thank you
Hi,
Does anyone know how I can change my email address on my Dropbox account without being able to log into that email address?
Thank you!
What do you mean already been confirmed? I believe I originally had it confirmed, it's just been many years that now I don't have access to it, but have been using the dropbox account since.
In settings it reads that my email is "unverified" which is wrong but I cannot fix it, the software will not allow this. It is impossible to contact anyone in Dropbox to fix this. I submitted a Technical Help thing but no response. Dropbox has horrible tech support, no way to speak to anyone to resolve this. Somehow Dropbox left out a period in my email and there is no way that I can fix this or contact anyone at Dropbox to fix this. I have wasted hours clicking here and there to try to contact someone to fix my email which used to be correct but now Dropbox somehow messed it up. Sorry sorry tech support. Name is Ted M., correct email is [removed] but Dropbox has [removed]. Just hopeless people.
[personal information removed per the Community's Guidelines]
- Hannah
Dropbox Staff
Hey HubbaHubba, sorry to see that you're having this issue.
If you used an email address with a typo, which is non-existent, you won't be able to verify the email in order to change it.
Is this a paid account or a free one?
If it's just a free one, I would suggest you download your files to your computer and basically create a new account, with the correct email and upload them there.
