We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

Mark's avatar
Mark
Icon for Super User II rankSuper User II

Tried clearing cache and cookies as well as temp internet files and trying again?

Ankush1's avatar
Ankush1
Explorer | Level 4
2 years ago
Clearing cache, cookies and temp files did not solve the issue
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Ankush1, sorry to hear about that! 

     

    Have you tried using an entirely different browser, to check if you get the same results? 

     

    Would it be possible to ask for the Team Admin to remove the invite, and send you a new one? 

     

    Keep me posted, and we'll take it from there!

    • Ankush1's avatar
      Ankush1
      Explorer | Level 4
      2 years ago
      Hi Megan! I tried different browsers and contacted admin for new invite. After the new invite the issue still persists.
      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey Ankush1, sorry to jump in here, but could you send us a screenshot of the exact error you're getting so that we can have a look too? 

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!