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Jack108's avatar
Jack108
Explorer | Level 4
6 years ago

There was a problem completing this request

My Dropbox on my laptop and iPhone work fine, but not of my desktop. I have looked at other solutions on this Forum regarding There was a problem completing this request, but none of them helped.

Some things to know that might help. I submitted a ticket on this issue, but they were unable to resolve it.

Whenever I log out of my desktop account, I can only get back in using my Google account, not my Dropbox account. If I am ever able to start Rewind Dropbox, it never is able to complete the process. However, the next time I try Dropbox, it works - one time. Then back to We are unble to complete this request.

Any ideas?

Thanks

 

 

 

 

Desktop
Error Messages
Setting up the apps
  • Walter's avatar
    Walter
    6 years ago

    Thanks for the swift response and screenshots Jack!

    Could you maybe try this on another network or if possible create a new OS profile and see if you still get the same error?

    I'm only suggesting those as this doesn't seem to be affecting your account as a whole rather than the specific device.

    Keep me posted on your progress!

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Hi Jack108 - welcome to our Community!

    I'm sorry to hear you're having this issue; let's have a further look into this now. I'll just need a bit more info to make sure we're troubleshooting the right thing: 

    1. Can you clarify if you're indeed using the website through a web browser when you get this error? Could you send me a screenshot too so I can have a visual?

    2. Do you get the same error after clearing your browser's cache, on an incognito or private browsing window with no plugins or extensions running? What about other browsers? 

    Let me know what you find and we'll take it from there Jack. Thanks in advance!

    • Jack108's avatar
      Jack108
      Explorer | Level 4
      6 years ago

      Yes, I am using the website when these issues arise. And the same thing happens on three diffferent browsers - Firefox, Chrome and Internet Explorer.

      Same issue when on an incognito session.

      The first screenshot shows the error messages I get.

      The second screenshot shows the difficulties I have logging in. When I try to use my Dropbox login, everything goes kind of gray, but nothing happens. I can on login using my Google account, but then the same issues arise once I am into Dropbox.

       

       

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