No valid email address - no code

[Vaughan W]

Hi, I have a personal free account, but also worked as a mentor in a school for a few years and created an account to save school files. I recently retired and lost the email address that I used with the organisation I worked for. Up until a few months ago I could still access the school account but have since lost access to it. Is there a way of logging in without that access and changing the email address. When I attempt to log in it sends a code to the defunct email account which I cannot access. 

Regards,

VAUGHAN

[Nancy]

Thanks for posting here, @Vaughan W!

Just to clarify, you know the current password of your Dropbox account, but you’re being asked to insert a 6-digit code which is sent to the inaccessible email address, correct?

Does this happen no matter the web browser you try to access your Dropbox account from? Are you currently signed in to that account on any other devices/web browsers?

Let me know, and we can take it from there.

[eacolatse]

I'm having the exact same issue. I have a dropbox account associated with an email account I deactivated some time ago. I have the password, but when attempting to login, it sends a six-digit code to the deactivated account. Is there anyway I can gain access to my old files?

[Walter]

Hey @eacolatse, sorry to hear about this.

Is there an option to re-create the email address perhaps? 

[eacolatse]

Unfortunately, it's an email address associated with an old domain. So I don't think there is any easy way to reactivate email.

[Hannah]

Hey @eacolatse, in that case, I would suggest you open a private browsing window and go to this page.

Scroll down and choose the "can't sign in?" option and follow the prompts, to submit your help request to our support team.

Once you have your ticket number, please let us know!

[Vaughan W]

Sorry for the late reply - I work a shift. No, I have 2 accounts - the one is mine for my personal use, and the other I used when working as a mentor in the school, where I saved things relating to students, and a record of who I talked to and what I did. I left that position nearly a year ago and used an email address associated with the organisation I worked for within the school. I no longer have access to that email address and so cannot access the code that is sent to verify it is me trying to sign in. Therefore I am unable to change the email address and get the files I need to access.

[Vaughan W]

Hi Hannah, the "can't sign in" option is not there on the link you gave.

Regards

VAUGHAN

[Megan]

Hi @Vaughan W, I'm afraid that without access to the email address itself, it wouldn't be possible to read this code. Is it not possible to recreate the email address and attempt to login again?

Do you happen to have any old, connected devices to that account, in order to access the files there?

[Vaughan W]

Hi Megan, I don't have an older device - I updated my Mac and iPhone since then. I'll see if I can get my previous employer to temporarily recreate my email address and see if that works. These files are so important and need to be archived.

Regards