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Forum Discussion
No valid email address - no code
Hi, I have a personal free account, but also worked as a mentor in a school for a few years and created an account to save school files. I recently retired and lost the email address that I used with...
Nancy
Dropbox Staff
Dropbox StaffThanks for posting here, Vaughan W!
Just to clarify, you know the current password of your Dropbox account, but you’re being asked to insert a 6-digit code which is sent to the inaccessible email address, correct?
Does this happen no matter the web browser you try to access your Dropbox account from? Are you currently signed in to that account on any other devices/web browsers?
Let me know, and we can take it from there.
I'm having the exact same issue. I have a dropbox account associated with an email account I deactivated some time ago. I have the password, but when attempting to login, it sends a six-digit code to the deactivated account. Is there anyway I can gain access to my old files?
