Forum Discussion

Roberto30's avatar
Roberto30
New member | Level 2
6 years ago
Solved

I'm getting an error when I sign in from the mobile app that my email isn't valid

I had to reset my android smartphone recently. Since then, I cannot use the dropbox app anymore. The app is asking for my email and a pwd. It keep saying :please enter a valid email address. I'm stuc...
Error Messages
Mobile
View
  • Lusil's avatar
    Lusil
    6 years ago
    Hi there Roberto30, 
     
    As a first step, could you please ensure that you’re trying to sign in with the relevant email address associated with your account? You can cross-check this by checking from other platforms you may have logged in to:
    If you find that it’s the same account, could you try reinstalling the mobile app and see if that does the trick? 
     
    Let me know how it goes!
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago
Hi there Roberto30, 
 
As a first step, could you please ensure that you’re trying to sign in with the relevant email address associated with your account? You can cross-check this by checking from other platforms you may have logged in to:
If you find that it’s the same account, could you try reinstalling the mobile app and see if that does the trick? 
 
Let me know how it goes!
  • Roberto30's avatar
    Roberto30
    New member | Level 2
    6 years ago

    Thanks for the help.

    I confirm the email address. I accessed from my tablet and checked it again.As far as reinstalling the app, this doesn't seem easy.This app is preinstalled and the choices you have when trying to uninstall are "forced stop" and "deactivate" I performed those 2 actions then re-activate. I'm still stuck as before. Thanks again

     
    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago
      Thanks for your swift reply, Roberto30. 
       
      I’ve sent you a ticket to the email address associated with your Community profile so that we can have a better look into this using our internal tools. Please check your inbox for my latest message. 
       
      Cheers!
      • Sean344's avatar
        Sean344
        Explorer | Level 3
        6 years ago
        I’m also having the same issue on my kindle, was working ok, did an update last week and now it say please enter a valid email address, I know the address is valid as its the one I logged in with on here and on my phone
    • Ri5's avatar
      Ri5
      New member | Level 2
      6 years ago

      Hi Roberte30

       

      I had a preinstalled version of dropbox on my samsung galaxy s5 mini which runs with Android. Same problem as you, it says "enter a valid email address" even I enter my email address correctly.

       

      My solution (which I actually applicated):

      1. Disable the preinstalled app on the device.

      2. download newest dropbox app on apkpure.com

      3. install and run the downloaded app

       

      Regards,

      R.

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago
        Hey Ri5, thanks for letting us know what did the trick for you - awesome work!
         
        If you have any questions in the future, don’t hesitate to give us a nudge and we’ll make sure to get back to you as soon as possible. Cheers!

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!