Can you please let us know if you're getting a specific error when you try to edit your files on your tablet and also clarify the versions of the app(s) you're using and your device's OS version as well?
\n\n
Any additional information or screenshots would be more than welcome!
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Thans he goes bag to the dropbox file and not to excell!?
Help me please.
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\n\n
Could you send us a screenshot of the exact error you're getting and another one showing the app's status and version as shown in your system tray/menu bar?
\n\n
Thanks!
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\n\n
Can you also send us the screenshot that Walter requested?
\n\n
Thanks.
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This is what happens when I open Dropbox and click on the button to open in Excel. Been doing it all day. I've tried it with countless files. Made sure they were not open elsewhere, made sure Dropbox and Excel were both up to date apps, tried Uninstaller and reinstalling drop box, always the same issue.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"223","kudosSumWeight":0,"repliesCount":8,"postTime":"2023-07-03T18:23:52.507-07:00","lastPublishTime":"2023-07-03T18:23:52.507-07:00","metrics":{"__typename":"MessageMetrics","views":1337},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001013/message:696035/message:696333","attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"User:user:1721639":{"__typename":"User","id":"user:1721639","uid":1721639,"login":"KOMalley21","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-07-05T04:54:05.550-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-7.svg?time=0"},"rank":{"__ref":"Rank:rank:47"},"entityType":"USER","eventPath":"community:mxpez29397/user:1721639"},"ModerationData:moderation_data:696699":{"__typename":"ModerationData","id":"moderation_data:696699","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:696699":{"__typename":"ForumReplyMessage","uid":696699,"id":"message:696699","revisionNum":1,"author":{"__ref":"User:user:1721639"},"readOnly":false,"repliesCount":1,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001013"},"parent":{"__ref":"ForumTopicMessage:message:696035"},"conversation":{"__ref":"Conversation:conversation:696035"},"subject":"Re: Can't edit Microsoft files using the mobile app. I'm getting an error, that there was a bug.","moderationData":{"__ref":"ModerationData:moderation_data:696699"},"body":"Since Saturday, everytime I try to edit a file it won't open the editing page and gives me a message of dropbox keeps crashing because of a bug in the app and tells me to update when an update is available. My last update was 6/20/23. I've uninstalled and reinstalled and still the same issue. We use this daily for work and I need to be able to get in there to edit. Others are still able to do so. Apparently it is just my app?","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":1,"postTime":"2023-07-05T05:01:38.481-07:00","lastPublishTime":"2023-07-05T05:01:38.481-07:00","metrics":{"__typename":"MessageMetrics","views":1477},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001013/message:696035/message:696699","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwzfDUyOjF8aW50LDY5NjcwOCw2OTY3MDg","node":{"__ref":"ForumReplyMessage:message:696708"}}]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:696708":{"__typename":"ModerationData","id":"moderation_data:696708","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:696708":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:330248"},"id":"message:696708","revisionNum":1,"uid":696708,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001013"},"parent":{"__ref":"ForumReplyMessage:message:696699"},"conversation":{"__ref":"Conversation:conversation:696035"},"subject":"Re: Can't edit Microsoft files using the mobile app. I'm getting an error, that there was a bug.","moderationData":{"__ref":"ModerationData:moderation_data:696708"},"body":"Hi KOMalley21, I've merged you to this thread as you're experiencing a similar issue.
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