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Vaughan W's avatar
Vaughan W
Explorer | Level 3
2 years ago

No valid email address - no code

Hi, I have a personal free account, but also worked as a mentor in a school for a few years and created an account to save school files. I recently retired and lost the email address that I used with...
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eacolatse's avatar
eacolatse
New member | Level 2

I'm having the exact same issue. I have a dropbox account associated with an email account I deactivated some time ago. I have the password, but when attempting to login, it sends a six-digit code to the deactivated account. Is there anyway I can gain access to my old files?

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey eacolatse, sorry to hear about this.


Is there an option to re-create the email address perhaps? 

  • eacolatse's avatar
    eacolatse
    New member | Level 2
    2 years ago

    Unfortunately, it's an email address associated with an old domain. So I don't think there is any easy way to reactivate email.

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