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CH35's avatar
CH35
New member | Level 2
8 months ago

My account was hacked. What is best way to remedy this situation with Dropbox?

Hello -

My dropbox  was recently hacked and sent out emails to random accounts via my emails. It also looks like they changed my account status. What is best way to remedy this situation with dropbox? I can't find anyway to talk to a live person. 

Thank you 

 

 

invited you to view the file "(insert my company name +file)" on Dropbox.

Here are some actions you can take:

 

Save a copy

 

Account Access
Account Security
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  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Hey there, CH35, sorry to hear about that! 

     

    I'd suggest you start with this Help Center article as a first step. 

     

    You also mentioned your "account status". Would you mind clarifying that for me? Are you talking about the account's plan? 

     

    Let me know more, and we'll take it from there!

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