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Forum Discussion

Rcarig's avatar
Rcarig
New member | Level 2
3 months ago

My account disappeared. How can I find it?

I still have my email of when I started my account, but my account is no longer found and forces me to sign up for a new account.

Account Access
  • maher1982's avatar
    maher1982
    Icon for Super User rankSuper User
    3 months ago

    Hi, Is it possible that you haven’t accessed your account in a while? Your account will be automatically closed, and your files will be deleted 90 days after 12 months of inactivity.

     

    If not; Could you please check if your Dropbox account is part of a Dropbox team or if it’s a personal account?

     

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