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khs's avatar
khs
Explorer | Level 3
4 years ago

My Dropbox account has disappeared

My Dropbox account has disappeared. I last logged in a week ago. And I tried to log in today. But I can't log in, and I can't get a password reset email. I tried to create a new account with the same email, and I was able to sign up. This means that my original account has been deleted. Why did my original account get deleted? Please help me!

Account Access
  • Megan's avatar
    Megan
    4 years ago
    Hi khs, let's see what we can find out about this! 

    Is it possible that you haven't accessed your account in a long time? 

    If I were you, I'd also check to make sure I don't have two Dropbox accounts. 

    Were you, by any chance, part of a business team? 

    Let me know more!
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    Hi khs, let's see what we can find out about this! 

    Is it possible that you haven't accessed your account in a long time? 

    If I were you, I'd also check to make sure I don't have two Dropbox accounts. 

    Were you, by any chance, part of a business team? 

    Let me know more!
    • khs's avatar
      khs
      Explorer | Level 3
      4 years ago
      No, I logged in a week ago. I had only one account. But I can't log in all of a sudden yesterday. What's a business team?
      • Elixir's avatar
        Elixir
        Star | Level 19
        4 years ago

        Business/team accounts are centralised Dropbox accounts (meant for businesses) where the team admin can manage others' accounts  including creating and deleting accounts. Is your Dropbox account part of any such Dropbox team or is it a personal account (you signed up and created a personal account for yourself)?

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