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khs's avatar
khs
Explorer | Level 3
4 years ago

My Dropbox account has disappeared

My Dropbox account has disappeared. I last logged in a week ago. And I tried to log in today. But I can't log in, and I can't get a password reset email. I tried to create a new account with the same...
Account Access
  • Megan's avatar
    Megan
    4 years ago
    Hi khs, let's see what we can find out about this! 

    Is it possible that you haven't accessed your account in a long time? 

    If I were you, I'd also check to make sure I don't have two Dropbox accounts. 

    Were you, by any chance, part of a business team? 

    Let me know more!
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
4 years ago
Hi khs, let's see what we can find out about this! 

Is it possible that you haven't accessed your account in a long time? 

If I were you, I'd also check to make sure I don't have two Dropbox accounts. 

Were you, by any chance, part of a business team? 

Let me know more!
  • khs's avatar
    khs
    Explorer | Level 3
    4 years ago
    No, I logged in a week ago. I had only one account. But I can't log in all of a sudden yesterday. What's a business team?
    • Elixir's avatar
      Elixir
      Star | Level 19
      4 years ago

      Business/team accounts are centralised Dropbox accounts (meant for businesses) where the team admin can manage others' accounts  including creating and deleting accounts. Is your Dropbox account part of any such Dropbox team or is it a personal account (you signed up and created a personal account for yourself)?

      • khs's avatar
        khs
        Explorer | Level 3
        4 years ago

        I don't know exactly 😞

        When I didn't have a Dropbox account, my colleague invited me to the Dropbox shared folder.

        So maybe I created a personal account for the first time, and then joined the business team.

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