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Lazman1140's avatar
Lazman1140
New member | Level 2
2 years ago

Logged into my account and all my files are missing

I've had a drop box subscription for a few years and at renewal, December 1st, 2022, I upgraded to DropBox Plus. Last week I had a blue-screen issue on my Desktop and took it to a repairman. He saved...
Account Access
Dropbox Plus
File access
lt6's avatar
lt6
Explorer | Level 3
24 days ago

I have had a Dropbox account for 10 years.  I tried to log into my account today, and was not able to log in.  I entered my e-mail again and reset my password and my account is completely empty.  Please, is there any way to restore my files?  I have a lot of special photos on there that are priceless to me. 

 

I am certain that I did not delete the files myself, and I am sure that I used the correct e-mail to login.  I received no notice that Dropbox would delete my files.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    24 days ago

    Hey lt6, sorry to see that you're having this issue.

     

    Why were you not able to login to your account initially? Did you get some kind of error message?

     

    Also, when was the last time you accessed your account before today?

    • lt6's avatar
      lt6
      Explorer | Level 3
      24 days ago
      Hi Hannah, it’s been a few months since I’ve last logged in. I entered my password, but I got an error that the password was incorrect. I reset my password with the email, and when I was able to log in, all of the files that were there before were all gone. 😞
      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        24 days ago

        Thanks for the update, lt6.

         

        Do you remember if you manually reset your password yourself or if you were perhaps prompted to create a new account?

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