We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.
Forum Discussion
Lazman1140
2 years agoNew member | Level 2
Logged into my account and all my files are missing
I've had a drop box subscription for a few years and at renewal, December 1st, 2022, I upgraded to DropBox Plus. Last week I had a blue-screen issue on my Desktop and took it to a repairman. He saved...
lt6
17 days agoExplorer | Level 3
I have had a Dropbox account for 10 years. I tried to log into my account today, and was not able to log in. I entered my e-mail again and reset my password and my account is completely empty. Please, is there any way to restore my files? I have a lot of special photos on there that are priceless to me.
I am certain that I did not delete the files myself, and I am sure that I used the correct e-mail to login. I received no notice that Dropbox would delete my files.
- Hannah17 days agoDropbox Staff
Hey lt6, sorry to see that you're having this issue.
Why were you not able to login to your account initially? Did you get some kind of error message?
Also, when was the last time you accessed your account before today?
- lt617 days agoExplorer | Level 3Hi Hannah, it’s been a few months since I’ve last logged in. I entered my password, but I got an error that the password was incorrect. I reset my password with the email, and when I was able to log in, all of the files that were there before were all gone. 😞
About Security and Permissions
Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!