We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

patlaw's avatar
patlaw
New member | Level 2
2 years ago

Logging In with Email Address No Longer Valid

I have several Dropbox accounts, and I'm trying to clean them up. One has an email address that is no longer valid, and it cannot be recreated. I have the password. It works. The problem is Dropbox sends the login confirmation code to the invalid email address. The online help I've read indicates that I should be able to log in, but I can't. Is there a way to log in? 

Account Access
  • Mark's avatar
    Mark
    2 years ago

    Hi patlaw 

     

    If its sending a secure code to the email unless you can get the email address active again there is no way to log in.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    Hi patlaw 

     

    If its sending a secure code to the email unless you can get the email address active again there is no way to log in.

    • patlaw's avatar
      patlaw
      New member | Level 2
      2 years ago

      Thanks, Mark. That's very unfortunate and will certainly play into our decision whether to use Dropbox or a competitive product. 

    • WGG1's avatar
      WGG1
      New member | Level 2
      6 months ago

      I have the problem above, and I have paid for extra storage under that account. As a temporary solution, I created a new trial account with my new email address. Now how do I link the 2 accounts (or just get my extra storage switched to my new account)?

       

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        6 months ago
        WGG1 wrote:

        I have the problem above, and I have paid for extra storage under that account. As a temporary solution, I created a new trial account with my new email address. Now how do I link the 2 accounts (or just get my extra storage switched to my new account)?

         

        You cant I'm afraid. There are no merging options available so you cannot move extra storage between accounts

         

        All you can do is download the data from one and upload to the other OR do it via Shared Folders. 

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!