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Forum Discussion
I've tried many times to access Dropbox, but I don't receive the code via email.
When I try to access my account (mobile or web) it said that I will receive a code in my email, but I´ve never receive anything, even I double check spam and add the no_reply email to my contacts. I did this process more than 30 times by now and nothing..... please heeeeeeelp
- Nancy
Dropbox Staff
Welcome aboard the Community, Jose45!
From what I understand, this is regarding another Dropbox account and not the one you see here, correct?
Is the email address of the account in question personal or does it belong to a work domain? If the latter, is it possible it’s blocking Dropbox emails, in general?
Let me know what you find, and we’ll go from there.
Hi Nancy, you´re right is from another account (personal) from yahoo domain, do you want me to post the account?
- Nancy
Hey Jose! This is a public forum, so please don’t post your personal info here.
I can log a ticket for you and we can investigate this internally. Let me know if that’s alright.
