You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Jose45's avatar
Jose45
Explorer | Level 3
2 months ago

I've tried many times to access Dropbox, but I don't receive the code via email.

When I try to access my account (mobile or web) it said that I will receive a code in my email, but I´ve never receive anything, even I double check spam and add the no_reply email to my contacts. I ...
Account Access
emails
Security
Jose45's avatar
Jose45
Explorer | Level 3

Hi Nancy, you´re right is from another account (personal) from yahoo domain, do you want me to post the account? 

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hey Jose! This is a public forum, so please don’t post your personal info here.

 

I can log a ticket for you and we can investigate this internally. Let me know if that’s alright.

  • Jose45's avatar
    Jose45
    Explorer | Level 3
    2 months ago

    It´s ok, please go ahead an raise the ticket, in the meantime, from my side, what else can I do?

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Thanks for the cooperation Jose45 

       

      I've just sent you an email to have a further look, so please take a look at your inbox and we'll take it from there. 

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