Security and Permissions
Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.
I have restored my email account and need to have my files restored to my account so I can access them. I have been unsuccessfull.
I pay 19.99 per month for about 8 years
Hi @gjdarr1954, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link.
From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Jay, thank you I have followed your LINK and submitted a request for assistance.
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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