You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
My email address is no longer active, so I can't login to Dropbox
Hi, the email that was used to setup my dropbox account is no longer active. I am therefore unable to access my account. I need to access so that I can update the email to my new email. I pay for my subscription. I am at a loss on how to contact Dropbox to help me.
I didn't access my Dropbox account for over a year and now it's gone.
Hello. I had an f account******5@yandex.ru which I got forever when I bought a Sony Xperia. It was like 2GB or 20GB. It so happened that I haven't used it for over a year. And now I wanted to log into dropbox and take a very important photo from there, but I'm already gone. All the photos, documents, all the important things that I kept for 10 years - everything is gone! What should I do? ((
I accidentally joined a Dropbox team and I can't leave it now or delete my account.
Hi, I was just invited to join a dropbox team. The invite was sent to the email address that I use for my personal info, etc. I thought nothing of it as I just thought we'd have a shared folder or something, but it turned out it pulled all my stored dropbox info into this team. As a result, I quickly tried to delete all my personal files. It's moved them all into the trash, but it's saying I don't have permission to permanently delete them. It's also not allowing me to delete my personal account or leave the team. What are my options here, all I want to do is delete all my old info - but I don't seem to have that option with whatever I try to do?
I'm not receiving the password reset emails to my inbox
I changed my phone since then and now I can't login because I don't remember my password. When I try to reset it, it says that the reset email was sent but I didn't receive anything. I tried looking into the spam folder and creating a contact withno-reply@dropbox.com but nothing worked. I know this is the right emailI can't login to my account in Australia with 2FA enabled without my UK phone number
Hi Community I'm based in the UK and am currently travelling in Australia. Trying to login to my DropBox account for work.I'm using a virtual sim and don't have access to my texts for the two step authentication. How else can I access my account? Thank you GrantI'm not getting the 6-digit code to my email address, so I can't enter my account.
Hi, I have an Essentials account through my other email [removed per Community Guidelines] and created this one to be able to post on here. I was logged out of my other account and when the prompt to comes saying it sent my 6-digit code, I never receive the email. Can you please help me to get back on to my account? Thank youHow can I access my paid plan without the code sent to my inactive email address?
I had a Dropbox account that I paid for that was attached to a previous email address that I no longer have access to. When I try to login to that account, a code is sent to the email address I no longer have access to. Logging into the account to update the email address is not an option. Logging into the account to remove the 2 factor authentication is not an option. Any suggestions that don't involve cancelling my credit card so I'm not charged for this subscription anymore?
