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Sender receives an email notification when and with who they share a folder with!
Whenever the owner shares a folder/ file in dropbox they should receive a delivery notification that the folder/ file has been shared with the receiver detailing the date/ time/ receiver details (name and account/ email), similar to the one a receiver gets from dropbox portal that a file/ folder has been shared by xxxx dropbox account. We all make mistakes or sometimes it could be some glitch in the devices, a folder is shared accidently and as you do not receive any notifications so such detail can easily be missed as the sender is oblivious of the activity/ mistake and it can go unnoticed. When the receiver accepts and joins the folder than its easy to check who has access but in cases where the receiver accepts and immediately removes themselves in that case its practically impossible to track if the shared folder was ever accessed by the receiver. This also can be deemed as a security concern, as the sender is completely oblivious of the shared folder status and there is no proof that the folder was actually shared with the receiver. The activity log and events page do reflect the sharing of the folder but do not provide details with who the folder/ file was shared. Hope this can be taken into consideration as can surely help track sharing of folders much better and secured. Thanks
My email no longer exists and I can't receive the security code to access my account
Hi. I pay for Dropbox at £9.99. My email is now closed, was a freeserve.co.uk. Now have a new phone & can’t log into the Dropbox as the verification code goes to the old email. any ideas how to get my account working again or to get my photos back?I don't have access to the email address associated with my account - Can I access the account?
Hi all, I have not used my dropbox account for a while - i don't have access too my affiliated email address to my dropbox account. I do no any longer have any dropbox apps that are logged in, and I have 2 step login security. How can I regain access? Thank you!
My iPhone was stolen and two-factor authentication is preventing account access
My iphone was stolen, and two factor authentication is stopping me from logging in. A code is supposed to be sent to my new phone, but I never receive it. Sometimes I receive an error message that says there was an error sending the code. I changed my password on my account with the Apple Private Relay address, but I am not receiving the code, so I can’t logon. I have 2 factor authentication on, and I can’t get the code from the Auth App either because of the stolen phone. See attached screenshot with error message Dropbox Support staff says I will never be able to recover my account because the email address is an Apple private relay address and I cannot send them an email from this address. This is ridiculous. I have recovered other accounts elsewhere that use Apple’s private relay address. Dropbox Support says they are going to just close my Help Desk Ticket without helping me further/with no resolution. This seems to be bad security recovery design. I would appreciate any help in gaining access to my account. I only have one device- my new iPhone. Thanks
[Urgent] Cannot login to Dropbox account since email is deactivated and unable to receive auth codes
Hi, my original account is under a different email account. I have created this dummy account to have access to posting my concern to dropbox community. My main account is a premium membership where I am paying a monthly fee of 20$. I wish to cancel the subscription, but cannot login to my dropbox account since it's tied to my old school account and my university has deactivated the account. There is no way for me to get the account back. I tried account recovery but that's of no luck either. I cannot even access live chat to help me with this, although I am paying for a dropbox subscription. Can I please get help. I either need support in accessing the email account or cancelling the subscription. ThanksThe Dropbox site reloads every time I try to join a team via an invitation
I received an invitation to join a team but every time I click on the "join" button, Dropbox automatically log me out because the session "expired" and I have to re-enter my password, after re enter newly my password it happens the same story, the page reloads and it asks again for my password because the session expired ,and the story continues the same way.
Safeguard data on sudden drive-failure to avoid accidental deletions
The following issue cannot get solved by using any setting inside Dropbox or by external precautions – such as alerts on OS-level. Staff should find a support ticket on the problem I describe. A few months ago, we ran into a sudden mass deletion of all Dropbox data. It turned out that the reason was trivial – and that the same could happen again any day. An M2 SSD drive screwed into a Laptop didn’t sit perfectly tight in its slot and its pins had lost contact. This drive was used for Dropbox (local storage). Dropbox interpreted this loss of contact with the drive as full deletion and silently nuked all files we store on Dropbox (in Cloud + all attached machines). Technically, it's the same data loss you'll experience when you unplug an external drive with Dropbox running while the machine on. As we work with large files, we run Dropbox in a fashion that leaves all data on local machines and cloud-syncs it. Whenever a drive fails, it will therefore erase all Dropbox data. Rollbacks via Dropbox may help recover data. Yet, nothing can protect our Dropbox volume (hundreds of GB) from getting cleared in the first place. Any app or website that references data stored on Dropbox obviously would get affected by full data removal. This could cause substantial initial damage (blank pages, due to missing data) and likely lots of clean-up-work (once data got recovered). We already considered options to sniff out unexpected directory write operations – here's a Microsoft tool one may use on Windows. Such a tool, however, even when perfectly configured (shuts down local Dropbox when self-destruction is detected) would only rescue Dropbox data on local machines. Any 3rd party references to Dropbox data would still break – as they plug into Dropbox Cloud storage, which still gets nuked when a drive suddenly dies or disconnects. We would therefore like to see a mechanism for paid Dropbox tiers that kicks in, as soon as a computer logged into Dropbox issues the deletion of the full Dropbox volume. Dropbox should stop executing this command on its cloud instance and all drives machines it still can access and ask Admins (via E-Mail / Push Message), how it should proceed: A computer logged into this acount has requested to delete all files on Dropbox. The name of this machine is [“human-readable Computer Name”], Would you like to proceed? If yes, please enter your Dropbox Password. ⚠ This message may also get caused by a hardware error on the computer in question. As long as you do not confirm by entering your Dropbox password, no data will be deleted in the cloud or on connected computers. Enter password to delete all Dropbox data | Cancel delete operation Please consider this addition. It requires practically no GUI and would not introduce workflow changes. Yet, this little change would bring Dropbox data integrity to the next level.
