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1621 Topics
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How can I signin to the group account? thanks [Removed as per Community Guidelines] ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"405","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:829547":{"__typename":"Conversation","id":"conversation:829547","topic":{"__typename":"IdeaTopicMessage","uid":829547},"lastPostingActivityTime":"2025-04-09T11:52:34.747-07:00","solved":false},"Category:category:101002000":{"__typename":"Category","id":"category:101002000","displayId":"101002000"},"User:user:1910395":{"__typename":"User","uid":1910395,"login":"ahstone","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-6.svg?time=0"},"id":"user:1910395"},"IdeaTopicMessage:message:829547":{"__typename":"IdeaTopicMessage","subject":"Enable access to E2E encrypted folders on the mobile app.","conversation":{"__ref":"Conversation:conversation:829547"},"id":"message:829547","revisionNum":2,"uid":829547,"depth":0,"board":{"__ref":"Idea:board:101002013"},"author":{"__ref":"User:user:1910395"},"metrics":{"__typename":"MessageMetrics","views":38},"postTime":"2025-04-08T08:13:35.789-07:00","lastPublishTime":"2025-04-09T11:52:34.747-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" We need to get access to E2E encrypted folders on mobile devices (via Dropbox App).  \n Would be great to bring this feature as it was possible via boxcryptor. \n Best Andi ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"177","kudosSumWeight":0,"repliesCount":2,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:829597":{"__typename":"Conversation","id":"conversation:829597","topic":{"__typename":"ForumTopicMessage","uid":829597},"lastPostingActivityTime":"2025-04-08T14:12:44.219-07:00","solved":false},"User:user:1910438":{"__typename":"User","uid":1910438,"login":"rikkitikkitavi","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-12.svg?time=0"},"id":"user:1910438"},"ForumTopicMessage:message:829597":{"__typename":"ForumTopicMessage","subject":"We're getting phishing emails from Dropbox","conversation":{"__ref":"Conversation:conversation:829597"},"id":"message:829597","revisionNum":2,"uid":829597,"depth":0,"board":{"__ref":"Forum:board:101001020"},"author":{"__ref":"User:user:1910438"},"metrics":{"__typename":"MessageMetrics","views":14},"postTime":"2025-04-08T13:54:43.593-07:00","lastPublishTime":"2025-04-08T14:12:44.219-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hello, \n I would like to bring to your attention that our clients are frequently receiving Dropbox emails that appear to be from \"our employees.\" The domain is legitimate, as it is no-reply@dropbox.com; however, these Dropbox links contain malicious files. It seems that scammers are utilizing your platform to generate phishing emails that are sent directly from Dropbox, impersonating users within our company. We believe there should be enhanced policies implemented by Dropbox to address and prevent this issue. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"517","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:798512":{"__typename":"Conversation","id":"conversation:798512","topic":{"__typename":"ForumTopicMessage","uid":798512},"lastPostingActivityTime":"2025-04-08T08:52:38.124-07:00","solved":false},"User:user:1877191":{"__typename":"User","uid":1877191,"login":"SLHSB","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-5.svg?time=0"},"id":"user:1877191"},"ForumTopicMessage:message:798512":{"__typename":"ForumTopicMessage","subject":"Can you change the data locations for Basic accounts?","conversation":{"__ref":"Conversation:conversation:798512"},"id":"message:798512","revisionNum":2,"uid":798512,"depth":0,"board":{"__ref":"Forum:board:101001020"},"author":{"__ref":"User:user:1877191"},"metrics":{"__typename":"MessageMetrics","views":711},"postTime":"2024-10-02T06:35:49.516-07:00","lastPublishTime":"2024-10-03T00:33:13.734-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hello,  Given the increasing focus and concern on data transfers and data storage locations it makes sense the Dropbox should extend the option to choose the storage location on all accounts not just the ones that are paid for. I appreciate that this feature is a way to differentiate accounts between free to paid (and a way to make money) but the rights of the data subject are still crucial. I know Dropbox have all the relevant documentation and standards however that is not the same as having your data in your own country/region.  ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"552","kudosSumWeight":0,"repliesCount":15,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:829529":{"__typename":"Conversation","id":"conversation:829529","topic":{"__typename":"ForumTopicMessage","uid":829529},"lastPostingActivityTime":"2025-04-08T06:10:19.116-07:00","solved":false},"User:user:1910379":{"__typename":"User","uid":1910379,"login":"moiz6649","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-3.svg?time=0"},"id":"user:1910379"},"ForumTopicMessage:message:829529":{"__typename":"ForumTopicMessage","subject":"I need help recovering files deleted more than a year and a half ago","conversation":{"__ref":"Conversation:conversation:829529"},"id":"message:829529","revisionNum":2,"uid":829529,"depth":0,"board":{"__ref":"Forum:board:101001013"},"author":{"__ref":"User:user:1910379"},"metrics":{"__typename":"MessageMetrics","views":21},"postTime":"2025-04-08T05:41:08.347-07:00","lastPublishTime":"2025-04-08T06:10:19.116-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" i wanna recover some private photos and videos which i deleted a while ago but now need to back for my legal proceedings. I deleted those files almost a year and half ago ,not sure about the time. So i wanna recover all the photos and videos i have deleted from my dropbox over the course of 2-3 years just to be safe . How do i do that please help me ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"353","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:364890":{"__typename":"Conversation","id":"conversation:364890","topic":{"__typename":"ForumTopicMessage","uid":364890},"lastPostingActivityTime":"2025-04-07T07:08:57.842-07:00","solved":true},"User:user:1207207":{"__typename":"User","uid":1207207,"login":"Luispw","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":null},"id":"user:1207207"},"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS0zNjQ4OTAtMTA5NTRpRjQzMDNFMTZENTZCRDc0Nw?revision=4\"}":{"__typename":"AssociatedImage","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS0zNjQ4OTAtMTA5NTRpRjQzMDNFMTZENTZCRDc0Nw?revision=4","title":"screenshot.jpg","associationType":"BODY","width":1828,"height":1362,"altText":"screenshot.jpg"},"ForumTopicMessage:message:364890":{"__typename":"ForumTopicMessage","subject":"Is email from \"no-reply@dropboxmail.com\" safe?","conversation":{"__ref":"Conversation:conversation:364890"},"id":"message:364890","revisionNum":4,"uid":364890,"depth":0,"board":{"__ref":"Forum:board:101001020"},"author":{"__ref":"User:user:1207207"},"metrics":{"__typename":"MessageMetrics","views":77620},"postTime":"2019-09-13T00:34:41.641-07:00","lastPublishTime":"2025-04-07T07:08:57.842-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" So I just received an email from no-reply@dropboxmail.com saying that someone had tried to log into my account from an \"unrecognised location\". I found it weird because I don't even use that email account with Dropbox, but the email address seems legit.  \n I'm attaching a screenshot of the email.  \n Anyway, there is a link \"Click here to verify...\". I didn't click, I copied the link instead, without visiting it. And here's what came up:  \n https://www (dot) dijitalkurumsal (dot) com/js/EMAILVARIFICATION.php?email= + my email address \n So be careful, because I think \"dijitalkurumsal\" has nothing to do with Dropbox. :-/ \n ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"614","kudosSumWeight":0,"repliesCount":4,"readOnly":true,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS0zNjQ4OTAtMTA5NTRpRjQzMDNFMTZENTZCRDc0Nw?revision=4\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:828785":{"__typename":"Conversation","id":"conversation:828785","topic":{"__typename":"ForumTopicMessage","uid":828785},"lastPostingActivityTime":"2025-04-06T22:04:51.657-07:00","solved":false},"User:user:1875169":{"__typename":"User","uid":1875169,"login":"MSS2","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-11.svg?time=0"},"id":"user:1875169"},"ForumTopicMessage:message:828785":{"__typename":"ForumTopicMessage","subject":"What is happening to the Dropbox Send & Track feature?","conversation":{"__ref":"Conversation:conversation:828785"},"id":"message:828785","revisionNum":2,"uid":828785,"depth":0,"board":{"__ref":"Forum:board:101001014"},"author":{"__ref":"User:user:1875169"},"metrics":{"__typename":"MessageMetrics","views":68},"postTime":"2025-04-02T03:40:44.639-07:00","lastPublishTime":"2025-04-02T03:55:02.011-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" \n \n That it no longer functions and I should another service, open a separate account (both DropBox AND Send and track subscription) or what should I do? \n That I cannot find my old reports? Because no matter where I look, I cannot find anything on videos that I previously had connected to Send and Track.   \n \n I am puzzled. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"442","kudosSumWeight":0,"repliesCount":6,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:829048":{"__typename":"Conversation","id":"conversation:829048","topic":{"__typename":"ForumTopicMessage","uid":829048},"lastPostingActivityTime":"2025-04-04T00:31:21.791-07:00","solved":false},"User:user:1909889":{"__typename":"User","uid":1909889,"login":"Cuan Hopley","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-11.svg?time=0"},"id":"user:1909889"},"ForumTopicMessage:message:829048":{"__typename":"ForumTopicMessage","subject":"I can't access my account as a code is being sent to an old email","conversation":{"__ref":"Conversation:conversation:829048"},"id":"message:829048","revisionNum":2,"uid":829048,"depth":0,"board":{"__ref":"Forum:board:101001020"},"author":{"__ref":"User:user:1909889"},"metrics":{"__typename":"MessageMetrics","views":25},"postTime":"2025-04-03T23:44:12.494-07:00","lastPublishTime":"2025-04-04T00:31:21.791-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Please need assistance with changing my email address linked to my business account as when I login the code is being sent to an old email address that we no longer have access to? Please can someone email me from support on how I go about changing this. Think we might need to disable multi factor authentication on the account, allow me to login and then change email and then add back again. Also can the pin not be sent to my cellphone as a further backup? Please can someone asssit or support reach out to me on email. Thanks.  ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"539","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:722338":{"__typename":"Conversation","id":"conversation:722338","topic":{"__typename":"ForumTopicMessage","uid":722338},"lastPostingActivityTime":"2025-04-03T17:37:32.254-07:00","solved":true},"User:user:1758186":{"__typename":"User","uid":1758186,"login":"CosmicPlumber","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-4.svg?time=0"},"id":"user:1758186"},"ForumTopicMessage:message:722338":{"__typename":"ForumTopicMessage","subject":"Remote Management Access by Dropbox Inc. on my Mac laptop","conversation":{"__ref":"Conversation:conversation:722338"},"id":"message:722338","revisionNum":2,"uid":722338,"depth":0,"board":{"__ref":"Forum:board:101001020"},"author":{"__ref":"User:user:1758186"},"metrics":{"__typename":"MessageMetrics","views":4851},"postTime":"2023-10-17T17:25:02.988-07:00","lastPublishTime":"2023-10-17T17:32:34.531-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I have a problem with Dropbox that is not related to my own Dropbox account. \n I have a dropbox employee okla login on my laptop and cannot do anything before logging into upon start up and setting up the computer -even external drives. I need a contact at Dropbox to resolve this. \n Context: I bought the laptop used on Craigslist. Apparently, it used to belong to Dropbox Inc. and brings up a remote management login window when trying to re/install the system, which only became evident when trying to upgrade OS now. I was only able to restore the laptop from a clone, but now the laptop brings up the notification \"Dropbox can manage your computer\". \n Request: I would like to get Dropbox to either claim their computer or deactivate their security network. I would be grateful for who do contact (email/phone) for this. \n Alternatively, is there something I can do? Trying to understand my options. \n Thank You for your expertise and commiseration. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"956","kudosSumWeight":1,"repliesCount":28,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:828886":{"__typename":"Conversation","id":"conversation:828886","topic":{"__typename":"IdeaTopicMessage","uid":828886},"lastPostingActivityTime":"2025-04-02T14:22:09.272-07:00","solved":false},"User:user:1513263":{"__typename":"User","uid":1513263,"login":"OwenWise","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/custom/Avatar_Smile-4-1731354336147.svg?time=1731354389000"},"id":"user:1513263"},"IdeaTopicMessage:message:828886":{"__typename":"IdeaTopicMessage","subject":"Remove External User(s) Delete Ability","conversation":{"__ref":"Conversation:conversation:828886"},"id":"message:828886","revisionNum":1,"uid":828886,"depth":0,"board":{"__ref":"Idea:board:101002013"},"author":{"__ref":"User:user:1513263"},"metrics":{"__typename":"MessageMetrics","views":35},"postTime":"2025-04-02T13:18:42.487-07:00","lastPublishTime":"2025-04-02T13:18:42.487-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" PLEASE allow us to restrict the ability of external users to delete files and folders in a shared folder.  I just ran into an issue where a user, that had edit permission, deleted all of the files and folders in a shared folder.  Allow us to restrict the ability to delete by users. Or change the view permission to upload files and folders. This seems so easy to do, yet it doesn't happen. If I'm missing a setting, please enlighten me. Thank you. 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