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Forum Discussion
Remote Management Access by Dropbox Inc. on my Mac laptop
I have a problem with Dropbox that is not related to my own Dropbox account.
I have a dropbox employee okla login on my laptop and cannot do anything before logging into upon start up and setting up the computer -even external drives. I need a contact at Dropbox to resolve this.
Context: I bought the laptop used on Craigslist. Apparently, it used to belong to Dropbox Inc. and brings up a remote management login window when trying to re/install the system, which only became evident when trying to upgrade OS now. I was only able to restore the laptop from a clone, but now the laptop brings up the notification "Dropbox can manage your computer".
Request: I would like to get Dropbox to either claim their computer or deactivate their security network. I would be grateful for who do contact (email/phone) for this.
Alternatively, is there something I can do? Trying to understand my options.
Thank You for your expertise and commiseration.
- Walter
Dropbox Staff
Hey there CosmicPlumber, thanks for bringing this to our attention.
Would it be OK if we reach out via email to have a further look internally?
Let us know here and we'll use the email address that's connected to your profile on our Community.
Hi Walter,
Yes, please reach out via email. Thank You for the prompt response.
- Megan
Hi CosmicPlumber, I can see that a member of our Support team reached out internally.
Can you confirm that you can see their email?
Hi @Walter,
I have the same problem mentioned here. Can you give me support?
I use email which is in my profile.
Thank you for your help- Walter
Hey namnguyen0690, thanks for letting us know about this.
I've just sent you an email to have a further look internally, so please have a look at your inbox and we'll take it from there.
hi,i am gelimujiao from China,i purchased a second-hand Macbook pro from market and i didnt know it is locked by Dropbox,inside MDM profile,so if who can help me remove it, i cant use it now, thank you all the time,the Sn is ***
- Megan
Hey there, gelimujiao, thanks for posting here today!
When you say that the device is locked by Dropbox, would you be able to let me know more about this?
Is there any chance that you wish to remove a previous Dropbox account from the device? If you have any screenshots feel free to share them with me, just make sure none of your personal info is shown there.
Keep me posted!
- I got the Remote Management window that asks for Okta credentials after I upgraded my Macbook with new OS. I think I got the same problem mentioned here https://www.dropboxforum.com/t5/Security-and-Permissions/Remote-Management-Access-by-Dropbox-Inc-on-my-Mac-laptop/m-p/723020#M11906
Would someone please help me?
Thank you very much I'm experiencing issues with a remote management access by Dropbox Inc. Same issue as this user.
I recently purchased a used Mac a few weeks ago. I just re-installed the OS and received this notification after the installation process. I was able to bypass the prompt to use the computer, but the prompt appears constantly. Would like to get this computer removed from the Dropbox network.
Please email me with any details you need to check and verify my computer is not on your network for remove access.
Thanks,
- Walter
Hey jason702 - did you try contacting our support team as Sam suggested?
If you did and got a ticket number from our system, please feel free to share it with us here so that we can look it up as well if needed.
Otherwise, let us know if you'd like us to reach out from our end instead, to look further into this.
Hey Walter, I tried finding a way to submit a ticket but was only able to find this form. Can you reach out from your end to start the process with support. Thanks
- I have a problem with Dropbox that is not related to my own Dropbox account.
I have a dropbox employee okla login on my laptop and cannot do anything before logging into upon start up and setting up the computer -even external drives. I need a contact at Dropbox to resolve this.
Context: I bought the laptop used on Craigslist. Apparently, it used to belong to Dropbox Inc. and brings up a remote management login window when trying to re/install the system, which only became evident when trying to upgrade OS now. I was only able to restore the laptop from a clone, but now the laptop brings up the notification "Dropbox can manage your computer".
Request: I would like to get Dropbox to either claim their computer or deactivate their security network. I would be grateful for who do contact (email/phone) for this.
Alternatively, is there something I can do? Trying to understand my options.
Thank You for your expertise and commiseration.
