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Re: I have restored my email account - how can I have my files restored to my Dropbox?

I have restored my email account - how can I have my files restored to my Dropbox?

gjdarr1954
Explorer | Level 4

I have restored my email account and need to have my files restored to my account so I can access them.      I have been unsuccessfull.   

12 Replies 12

gjdarr1954
Explorer | Level 4
Go to solution

I pay 19.99 per month for about 8 years

Jay
Dropbox Staff
Go to solution

Hi @gjdarr1954, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

 

You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link

From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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gjdarr1954
Explorer | Level 4
Go to solution

Jay, thank you I have followed your LINK and submitted a request for assistance.

Need more support?