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Email domain change as me blocked from accessing dropbox account

Email domain change as me blocked from accessing dropbox account

glice
New member | Level 2

Our email domain changed from XXXXrink.com to XXXX.com. This prevents me from getting security codes to access my DropBox account... so I am stuck since I cannot receive emails at XXXXrink.com anymore. My current account name on DropBox is mark.winter@XXXX.com. How can I get this login account updated to the new domain so I can get security codes mailed to me... and get in?

 

Dropbox appears to have no technical support I can call or email to address this problem

1 Reply 1

Mark
Super User II

Without access to the email it is very unlikely you'll get access to the account: https://help.dropbox.com/account-access/lost-email-access

 

All you can do is try and log a ticket with Dropbox via www.dropbox.com/support . You may need to make sure you are not logged in (even to here). Often its best to use an incognito window. 


 


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