I got a message that asked for my Microsoft login but it doesn't work

Question

I am trapped into using dropbox as i got a message from a penn county government agency.&nbsp; tried to open it, but it asked for my microsoft login id,..which i do use, and recently tested....but it cannot find it. and the other buttons dont work!!!!
why isnt microsoft opening...why do i even need it?&nbsp; why isnt this simpler?&nbsp; why am i asking why?

Hannah · Answer

Hi there, @CptDreadRoberts, thanks for reaching out to the Dropbox Community.
&nbsp;
Can you please give us an idea of what that message was?&nbsp;
&nbsp;
Was it a legit message or is it possible that it was some kind of spam/phishing attempt?
&nbsp;
A screenshot, hiding any personal info, would be really helpful, if you could send us one.
&nbsp;
Thanks in advance!

CptDreadRoberts · Answer

it was a legit message...it had a PDF attachment that i was trying to view. when i went to download it, it asked me to log into my microsoft account.&nbsp; it claimed it didnt find my account, and the other buttons didnt work&nbsp;

Walter · Answer

Could you maybe send us a screenshot so that we can have a visual too @CptDreadRoberts?&nbsp;&nbsp;Also, where exactly did you receive this email and how did the link look like?

CptDreadRoberts · Answer

i would love to add the screen shots i took...but your camera thingy is the most confusing.&nbsp; it doesnt do the usual "browse your computer" to find the file.&nbsp; even though it says "insert/edit image" there is no insert feature....just source, description, dimensions, and constraints.&nbsp;got it in drop box:https://www.dropbox.com/scl/fi/znpdy7wvt22gdja359w3g/well, i got the email in my Outlook. and the attachment looked like any other attachment...but it brought me to dropbox

Walter · Answer

Did you ensure that you received this email from a trusted email address/contact of yours @CptDreadRoberts?
&nbsp;
As for attaching a screenshot here, you should be able to do it via the camera icon, but if it's not working for you, you might need to clear your browser's cache or use another browser.&nbsp;

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I got a message that asked for my Microsoft login but it doesn't work

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