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I can't access my dropbox. The email is no longer active. How can I access dropbox
I can't access my dropbox. The email is no longer active. How can I access dropbox
maher1982
Super User
Super UserI'm not entirely certain, but it seems that without access to the email address, gaining entry to the Dropbox account is unlikely. You might consider reaching out to the email provider and requesting that the email address be reinstated, even if only temporarily.
You are the first one that says we can not help. Thanks
- maher1982
I'm sorry to hear about your situation. To the best of my knowledge, if you had access to the associated email, you could attempt a password reset. This would send a reset link to the email if the Dropbox account still exists. However, since you don't have access to the email, this option isn't available to you. Additionally, it's worth noting that Dropbox accounts left idle for more than a year are often deleted due to inactivity, as per my information.
Regrettably, without access to the email, regaining access to the Dropbox account is not possible.Again I say that you might consider contacting the email service provider to see if they can reinstate your email address, even temporarily.
- Mark
Super User II
Hi abueljebain
I'm afraid maher1982 is almost certainly right - it is in the Dropbox help centre files that without access to email its pretty certain you cannot gain access again. See here for that document.
You can try and contact support at www.dropbox.com/support but do not hold your breath I'm afraid
So, all 9 GB since 2008 is gone?
- Mark
abueljebain wrote:
So, all 9 GB since 2008 is gone?
Quite possibly unless you can get access to the email etc. again.
Note as well that if you dont/havent logged in for over 12 months the account is also removed for inactivity.
