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U7lo's avatar
U7lo
Explorer | Level 3
2 months ago

I am not able to receive the 6 digit code in my email

Dear Dropbox

I am not able to receive the 6 digit code in my email. In fact, I am not receiving any emails from Dropbox.
I've added no-reply@dropbox.com to my contacts.
I've checked my spam folder.
I've verified my address is correct.
I have also verified that the email address can receive mails from other sources.
I can also send you an email from that address if need be. I just need an address to send it to
I have actually had this problem for several years, but it has only become a problem for me now as I have gotten a new phone and I cannot verify my Dropbox app on it as I am not getting the code.
I have full access to my Dropbox account on my desktop and on the webpage.

Please help me

Account Access
Account Settings
Security
  • Walter's avatar
    Walter
    2 months ago

    Hey U7lo - sorry to hear you're having issues with this.

     

    Since you've done some troubleshooting on this already, may we reach out via email to have a further look internally?

     

    Let us know and we'll use the email address that's linked to your profile here, on our Community. 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hey U7lo - sorry to hear you're having issues with this.

     

    Since you've done some troubleshooting on this already, may we reach out via email to have a further look internally?

     

    Let us know and we'll use the email address that's linked to your profile here, on our Community. 

    • U7lo's avatar
      U7lo
      Explorer | Level 3
      2 months ago
      Of course I would be grateful for that, waiting for your contact
    • HiloMuni's avatar
      HiloMuni
      New member | Level 2
      2 months ago

      Hi Walter - I'm having the same issue. I'm trying to change my dropbox email to a new email address and the verification code never comes. I've checked all the things and even contacted our support to see if the email is being blocked from coming into my spam folder and they have no record of anything coming from Dropbox. Would you be able to help? Thank you! 

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Hey HiloMuni! Can you send me the ticket number you should’ve received from your convo with our support team? I’d like to check it first.

    • Millie4's avatar
      Millie4
      Explorer | Level 3
      2 months ago

      Hi Walter,

       

      Please can you urgently reach out, I have a different account that has been set up with an incorrect email. each time I have created a ticket I have had an email to say its resolved and I've had no communication. 

       

      I need to access the account but can't verify as the email was misspelled in set up. 

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