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Forum Discussion

U7lo's avatar
U7lo
Explorer | Level 3
3 months ago

I am not able to receive the 6 digit code in my email

Dear Dropbox I am not able to receive the 6 digit code in my email. In fact, I am not receiving any emails from Dropbox. I've added no-reply@dropbox.com to my contacts. I've checked my spam fold...
Account Access
Account Settings
Security
  • Walter's avatar
    Walter
    3 months ago

    Hey U7lo - sorry to hear you're having issues with this.

     

    Since you've done some troubleshooting on this already, may we reach out via email to have a further look internally?

     

    Let us know and we'll use the email address that's linked to your profile here, on our Community. 

HiloMuni's avatar
HiloMuni
New member | Level 2

Hi Walter - I'm having the same issue. I'm trying to change my dropbox email to a new email address and the verification code never comes. I've checked all the things and even contacted our support to see if the email is being blocked from coming into my spam folder and they have no record of anything coming from Dropbox. Would you be able to help? Thank you! 

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hey HiloMuni! Can you send me the ticket number you should’ve received from your convo with our support team? I’d like to check it first.

  • HiloMuni's avatar
    HiloMuni
    New member | Level 2
    3 months ago

    Hi Nancy, 

     

    I don't think I have access to the support team? It said I can post to the community forum to try and get a solution. I haven't submitted any ticket 

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      3 months ago

      Hi HiloMuni, in that case, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

       

      You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link. 

      From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.

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