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Forum Discussion
I am not able to receive the 6 digit code in my email
Dear Dropbox I am not able to receive the 6 digit code in my email. In fact, I am not receiving any emails from Dropbox. I've added no-reply@dropbox.com to my contacts. I've checked my spam fold...
Walter
Dropbox Staff
Dropbox Staff
Hi Walter - I'm having the same issue. I'm trying to change my dropbox email to a new email address and the verification code never comes. I've checked all the things and even contacted our support to see if the email is being blocked from coming into my spam folder and they have no record of anything coming from Dropbox. Would you be able to help? Thank you!
- Nancy
Hey HiloMuni! Can you send me the ticket number you should’ve received from your convo with our support team? I’d like to check it first.
Hi Nancy,
I don't think I have access to the support team? It said I can post to the community forum to try and get a solution. I haven't submitted any ticket
- Jay
Hi HiloMuni, in that case, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link.
From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.
