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Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hi Z11! Hope you’re doing well. 

 

Please note we don’t have any account visibility on the forum, so we can’t check your Dropbox account’s billing history.

 

Is the typo you mention in the email name or your domain instead? 

 

Also, are you still being billed for this Plus subscription?

Z11's avatar
Z11
Explorer | Level 4
2 years ago

Hi Nancy! Thank you for your reply.

 

Unfortunately, the typo is in my domain name. Can i change it somehow? 

My card expired and could no longer be charged, this is how I found out that there was a problem with my email address. I can log in because I logged in earlier in a browser, but on other computer I can't log in at all because of 6-digit security password (because I don't have that email account). I would like to avoid changing my card because if my browser will no longer let me in, I can't even use this account anymore... Can you please help me? 

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